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Human Services Transportation Planning

Human Service Transportation Planning refers to specialized transportation services for people with disabilities, older adults, and people with low incomes in the Champaign-Urbana Urban Area.

The Human Services Transportation Planning (HSTP) program in the Champaign-Urbana Urban Area aims to assess current transportation services, identify the needs of individuals with disabilities, older adults, and people with disabilities, and establish goals and strategies to meet these needs. The program is driven by the overarching goal of ensuring coordination compliance with federal and state policies to secure funding for safe, affordable, and reliable human services transportation options in the community. Mandated by SAFETEA-LU, grantees under specific federal grant programs had to participate in a locally developed coordinated public transit human services transportation plan to be eligible for transportation funding from 2007 onward.

Initiated in 2007, the Champaign-Urbana Urban Area HSTP brought together various stakeholders, including transportation providers, human services agencies, riders, and community members, to enhance the efficiency and equity of transportation services and address existing barriers. The plan undergoes periodic updates, with the first adopted in 2008, followed by updates in 2012 and 2018. The Illinois Department of Transportation, through its Office of Intermodal Project Implementation, divides the state into eleven HSTP regions, assigning a coordinator to each. The Champaign County Regional Planning Commission, as the Metropolitan Planning Organization for the area, is responsible for developing the Champaign-Urbana Urban Area HSTP, covering components such as legislative and funding overview, public input, existing conditions, current mobility analysis, coordination assessment, and a vision for future mobility.

On October 26th, 2023, the Age-Friendly Champaign-Urbana Steering Committee, which oversaw this plan’s creation, approved this web plan. See the letter below for details.

Age-Friendly Champaign-Urbana Steering Committee Approval Letter


The Human Service Transportation Planning (HSTP) program is an initiative to evaluate existing transportation services in the Champaign-Urbana urbanized area, identify the transportation needs of individuals with disabilities and older adults, and establish goals and strategies for meeting these needs within our community.

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Existing Conditions

Accounting for demographic information when creating a plan for human service transportation is vital to ensure inclusivity and effectiveness. Demographic factors such as age, disability, income level, and race significantly influence transportation needs and preferences. This section will summarize the most up-to-date demographic data for the Champaign-Urbana Urban Area.

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Mobility Today

This section provides an overview of the human services transportation options available in our community, including paratransit, non-emergency medical transportation, and other specialized transportation services.

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Outreach Efforts

Over the past two months, a comprehensive survey initiative was undertaken in the Champagin-Urbana area, targeting specialized transportation providers. The survey was designed with inclusivity in mind, ensuring accessibility for all respondents.

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Needs, Gaps, and Barriers

Utilizing survey data to determine the needs of transit riders is crucial for crafting effective and responsive transportation systems. Surveys offer a direct line of communication with riders, enabling transportation planners and policymakers to gather valuable insights on preferences, challenges, and expectations.

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Mobility Tomorrow

The goals in this section provide a clear direction for policymakers, planners, and service providers, ensuring that the transportation needs of individuals with disabilities, older adults, and people with low incomes are met effectively.

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View a list of appendices to this plan.

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Resource Bank

This page provides a way to quickly search for resources using related keywords.

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